Europe / Hungary / / Budapest /


#: 743999738782690 / 50245012

Mid-Senior Level


Job Description


The Client Executive will assist in executing specific client support related activities including client-focused data support, delivery of reporting to our clients, resolution and triage and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.

Key Responsibilities:
● Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
● Build effective relationships with client representatives
● Assist with reporting, including report maintenance, business issue analysis and solution integration
● Provide basic training to clients on Nielsen tools and solutions (Retail Index, Salesforce CSO 2.0, Nielsen Answers, Connect Express etc.)
● Trouble-shoot and resolve client inquiries related to databases, software, coding and other key aspects that impact client deliverables
● Continue to broaden knowledge of client business issues and needs, Nielsen services and the broader industry
● Liaise with other teams as necessary (e.g. operations, sales, off-shore partners, technology and data science) to solve client business questions and inquiries
● Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
● Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded

Required Skills:
● Business English knowledge, both verbal and written (and local language = Hungarian)
● Good communication skills
● Comfortable working in a digital-enabled environment
● Ability to work within a virtual environment
● Knowledge of Microsoft Excel, PowerPoint and Google Sheets/Slides
● Organizational and interpersonal skills
● Interest in the commercial industry
● University degree or equivalent experience
● 1-2 years of professional work experience