Europe / United Kingdom / England / Norwich /

Brandbank

#: 743999736196174 / 50244923

Mid-Senior Level

Full-Time

Job Description

Client Integration Senior Consultant, Norwich

Our Nielsen Brandbank team is one of the world's most trusted providers of digital product content, delivering an end to end solution for brands, retailers and wholesalers across the globe. Within Nielsen Brandbank Technology, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.

 

In the role of Senior Integration Consultant, you will be responsible for the integration of consultancy projects and technical implementations, with new and existing customers. To support the integration as well as the design and implementation of data syndication feeds plus the 2nd line support of feeds to data consumers. The role requires you to have a right blend of both customer & technical skills as you will often be required to work with both commercial & technical contacts.

In addition as a Senior Integration Consultant, you will be expected to provide technical leadership to the support team and be the first point of contact for escalations. You will be expected to manage the daily team operations and ensure SLA’s are being met and ticket queues are under review.

 

What you’ll do

  • Overseeing the effective day to day operation of the department

  • Escalation point within the Integration Consultant team for the global offices covering faults, advice and work requests around the Nielsen Brandbank internal systems.

  • Liaising with clients to promote best methods of integration

  • Liaising with the business to ensure that all changes to the data model are understood, implemented and communicated to data consumers

  • Publicising and promoting a structured approach to systems integration to colleagues across the business to build consensus around its nature, benefits, and costs

  • Ensuring that the integration architecture is fully documented and managed and that client-facing materials are complete and up to date

  • Responsible for implementing, and managing an Integration Service Catalogue and a standard set of Message and Data Manipulation Patterns to promote service reuse

  • Responsible for liaising with clients to advise on the best methods of integration

  • Responsible for liaising with the business to ensure that all changes to the data model are understood, implemented and communicated to data consumers

  • Responsible for ensuring that the integration services are fully documented and managed and that client-facing materials are complete and up to date

  • Support the Incident, Service Management and escalation processes with an aim to reduce mean time to resolution by providing a necessary resource where called upon

We’re looking for people who have

  • Experience of managing and developing staff

  • Excellent negotiation skills and experience of conflict management

  • Excellent communication skills including building customer rapport and running workshops

  • Significant technical knowledge and experience and a strong understanding of complex data structures (preferably consumer content) and its application across business

  • A proven ability to lead and motivate a team to deliver key projects within agreed timelines

  • A demonstrable and in-depth understanding of solution design and architecture and systems integration

  • The ability to quickly grasp a clear understanding of a customer’s needs and translate them to a set of requirements and well-planned solution deliverables

  • The ability to understand and dive into the detail of a solution e.g. API definitions

  • Technical understanding of some or all of the following

  1. XML

  2. Webservices

  3. SQL & Relational Database concepts and structures

  4. REST/JSON

We will also find the following highly desirable 

  • Past project management experience

  • An understanding of consumer content and/or online retail industry and related technologies

 

Nielsen Brandbank is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. 

 

 

Qualifications

https://jobs.smartrecruiters.com/TheNielsenCompany/743999736196174-client-integration-senior-consultant