Europe / United Kingdom / England / Norwich /
Brandbank
#: 743999724226272 / REF889G
Mid-Senior Level
Full-Time
Job Description
Job Purpose
In this role, you will be responsible for the 1st line support of feeds to data consumers. The role requires you to have a good blend of both customer & technical skills as you will often be required to talk with both commercial & technical contacts.
This leads to:
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Improved time to resolution
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Providing the known first point of contact for all Integration Incidents and Service requests
Job Responsibilities
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Provide 1st line support for internal & external customers
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Day to day management of the Integration IT Service Management tool, making sure SLAs are met by responding to and resolving tickets in a timely manner.
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Develop a thorough understanding of every aspect of the Brandbank service.
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Dealing with commercial and technical personnel at all levels.
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An understanding of consumer content and/or online retail industry and related technologies.
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Monitoring Integration services to ensure agreed uptime is met.
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Perform troubleshooting on integration production issues and recommend appropriate solutions and monitor all integration maintenance activities.
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Setting up new client standard feeds, working with the client and internal teams.
Role Requirements E=essential, P=preferred
E – Understanding of Databases and SQL.
E – Understanding of XML and Web Technologies.
E – A strong level of technical knowledge.
E – An understanding of complex data structures.
E – Excellent communication skills, including building customer rapport.
E – Ability to work under own initiative
E – Ability to manage your own time effectively
E- Ability to manage multiple projects concurrently
P – Ability to work under pressure
P- The ability to understand and dive into the detail of a solution, e.g. API definitions.
P – Desire to learn and develop
Qualifications
https://jobs.smartrecruiters.com/TheNielsenCompany/743999724226272-integration-support-consultant