Greater China / Hong Kong / / Quarry Bay /

Client Service & Sales

#: 743999739910088 / 50245697

Mid-Senior Level


Job Description

About this job
The Associate Director, Consumer Intelligence role will be part Consumer Intelligence Commercial in Hong Kong.

Business Development

  • Identify areas of business opportunity and growth for the Consumer Intelligence Business Unit
  • Maintain and further foster relationships with current clients
  • Develop plans to cross-sell and introduce new services to current clients
  • Conduct thorough business development processes to identify incremental opportunities from new clients
  • Where required, input into NielsenIQ Business Identity – reviewing and developing sales materials: developing of NielsenIQ capabilities decks, and preparing new product launches/campaign flyers. 

Client Servicing

  • Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continued profitable and business growth
  • Foster relationships at all levels and functions of the client organization to identify new revenue opportunities 
  • Provide product solutions to client business issues/opportunities by developing initiatives for each client
  • Conduct ad-hoc analysis, prepare charts and short presentations that contain compelling sell stories to support new business opportunities
  • Present Thought Leadership materials to clients within assigned portfolio  
  • Ensure delivery of proposals, reports, or presentations meet aligned client expectations
  • Ensure adherence to the company policies on business conduct/ethics when servicing clients

Financial Management

  • Achieve revenue, profitability, quality, speed of delivery, and productivity targets as well as other related business development objectives as assigned
  • Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
  • Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
  • Ensure proper pricing and contracts are completed and approved according to company policy and guidelines
  • Accountable for compensation/penalties discussions with clients
  • When required, support our A/R teams with cash collection from assigned clients

Organizational Management and Development

  • Participate in local and cluster initiatives as part of continuing leadership development
  • Work across functional business units to support organizational initiatives and business needs
  • Promote inter-departmental and inter-divisional communications and teamwork

About you
You are a high-performing deal maker with a commercial mindset that keeps an eye on the revenue growth targets. You build and promote strong long-lasting clients and understand their needs. You focus on motivating your teams to work with passion on sales opportunities. You want to accelerate sales, uncover new opportunities and meet your targets while bringing the best out of your team. You understand the market landscape, our products, and our processes. You know that collaboration amongst teams and truly listening to clients will help you meet your goals as well as when dealing with crises and challenges. You create clarity between client needs and the contract with us to ensure that you level-set expectations. Selling, critical thinking, negotiation, problem-solving, and communication drive your work.


  • Minimum Bachelor’s Degree is required, Master’s Degree is preferred
  • Minimum 8 to 12 years of working experience in FMCG (retailer/marketing/sales), e-commerce, or research-related industry experience (insights/category/shopper/agency) 
  • Proven expert knowledge of the market research industry 
  • Strong commercial acumen with significant B2B sales experience
  • Demonstrate numerical confidence and the ability to translate numbers into insights and recommendations;
  • Be able to analyze data and summarise it into a story
  • Proficiency in using Microsoft Office and Google Tools
  • Fluent in English written and verbal communication skills.