Asia Pacific / Indonesia / Jakarta / Jakarta /

Client Service & Sales

#: 743999735858772 / REF2029H

Mid-Senior Level

Full-Time

Job Description

NielsenIQ is building a talent pipeline to meet future hiring demand. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow-up with an exploratory conversation.

ABOUT THIS JOB

Supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

RESPONSIBILITIES

Client Servicing

  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
  • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
  • Identify and recommend enhanced and new services that answer clients' business needs
  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
  • Build and maintain ongoing relationships with the identified key persons within the client organization
  • Attend client planning meetings and contribute by matching NielsenIQ products to client needs
  • Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients

Financial Management

  • Manage client funds and ensure that all funds are depleted by year-end
  • Contribute a minimum of 5 proposals to proposal pipeline
  • Contribute to overall team plan by generating revenue and/or cost-savings ideas

Functional/Technical

  • Maintain accurate and up-to-date knowledge of research techniques and applications
  • Provide value-added analyses and respond to special requests
  • Manage data quality issues by overseeing data inquiry process
  • Ensure standard operating procedures within area of responsibility are observed
  • Recommend improvements in work processes within area of responsibility

People Management

  • Set objectives and monitor performance for the team
  • Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate
  • Address professional development goals and needs of direct reports
  • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures

A LITTLE BIT ABOUT YOU

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client’s needs and requirements. You'll use this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth.

Qualifications

  • Minimum Bachelor’s Degree is required, Master’s Degree is preferred
  • Minimum 4 to 5 years of working experience in FMCG/Service/Retail industry
  • Proven expert knowledge of the market research industry as well as key research techniques and methodologies
  • Expert knowledge of statistics and multivariate analysis
  • Project management experience is required
  • Proficiency in using Microsoft Office and Google Tools
  • Fluent in English and Bahasa Indonesia both written and verbal communication skills.

 

https://jobs.smartrecruiters.com/TheNielsenCompany/743999735858772-manager-client-service-retail-intelligence