Asia Pacific / Vietnam / Ho Chi Minh City / Ho Chi Minh City /

Client Service & Sales

#: 743999730141650 / REF1481M



Job Description


A Manager from the Consumer Insights Team will supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the company’s financial objectives and other operational performance indicators


  • Client Servicing

    • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

    • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews

    • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials

    • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets

    • Identify and recommend enhanced and new products and services that answer clients' business needs

    • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards

    • Build and maintain ongoing relationships with the identified key persons within client organization

    • Attend client planning meetings and contribute by providing Nielsen insights and solutions to client’s business needs

    • Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients

    • Ensure client service deliverables are aligned with the regional client service standards

  • Financial Management

    • Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned

    • Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline

    • Contribute to overall team plan by generating revenue and/or cost savings ideas

  • Functional / Technical

    • Maintain an accurate and up-to-date knowledge on research techniques and applications

    • Provide value-added analyses and respond to special requests

    • Manage data quality issues by overseeing data inquiry process

    • Ensure standard operating procedures within area of responsibility are observed

    • Recommend improvements in work processes within area of responsibility

  • People Management

    • Set objectives and monitor performance for the team

    • Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate

    • Address professional development goals and needs of direct reports

    • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures

    • Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment


  • BA / BS/ Bachelor’s Degree Required (MBA desirable)
  • 5 to 7 years experience in Market Research or related services in FMCG / Service/ Technology industry
  • Working knowledge of statistics and multivariate analysis
  • Working knowledge of research techniques and methodologies
  • Project management experience
  • Effective writing skills