Asia Pacific / Thailand / Bangkok / Bangkok /

Client Service & Sales

#: 743999738120618 / REF2659Z

Mid-Senior Level


Job Description

At Nielsen, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.

 Apart from that, you will also be managing a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.


Client Service

  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials

  • Ensure Customized Research standards are implemented and enhanced as client expectations continue to evolve and change in the market place

  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews

  • Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients

  • Identify and recommend enhanced and new services that answer clients' business needs

  • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement

  • Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client

  • Develop plans to cross-sell and introduce new services to current clients

  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards

  • Build and maintain ongoing relationships with the identified key persons within the client organization

  • Attend client planning meetings and contribute by matching Nielsen products to client needs

  • Ensure team members are trained to handle client requirements

  • Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients

Financial Management

  • Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned

  • Contribute a minimum of 5 proposals to proposal pipeline

  • Contribute to overall team plan by generating revenue and/or cost-savings ideas


  • Maintain accurate and up-to-date knowledge of research techniques and applications

  • Provide value-added analyses and respond to special requests

  • Manage data quality issues by overseeing data inquiry process

  • Recommend improvements in work processes within area of responsibility

Organizational Management and Development

  • Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives

  • Work across functional business units to support organizational initiatives and business needs

  • Promote inter-departmental and inter-divisional communications and teamwork

People Management

  • Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports

  • Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage

  • Establish high standards of performance and hold associates firmly accountable for meeting those standards

  • Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels

  • Provide support, recognition, and feedback to assist employees to achieve their performance standards

  • Act as coach, guide, and mentor to employees

  • Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation

  • Establish a strong team environment focused on exceeding internal and external client requirements

  • Conduct consistent periodic coaching "work with" to observe team members with clients and provide feedback

  • Contribute to driving world-class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment

  • Address professional development goals and needs of direct reports

  • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedure


Curiosity drives your interest in what moves the market. A proven leader, who can build and execute sales strategy and plan. A person who is passionate about developing and growing talent, who has a track record of building morale and high engagement among their team members. A team player, who has the ability to collaborate with peers, and contribute to the management team of Nielsen Thailand.


  • Master’s degree is preferred in any major from reputable University
  • Minimum 6 to 10 years of working experience in Market Research with main focus in Qualitative

  • Obtained leadership & project management skills and solid Qualitative knowledge in terms of practicing effective research techniques & methodologies

  • Ability to write an analysis report

  • Able to adapt to the culture in the market research industry and willing to go extra miles and think out of box

  • Proficient in Microsoft Excel & Powerpoint and/ or Google Spreadsheet & Slides

  • Good client service skills and able to communicate and write effectively in English and Thai