North America / United States / NY / Queensbury


#: 86081-en_US / 86081



Technical Account Manager – 86081

Gracenote – USA Queensbury, New York 


Job Location : Remote


Technical Account Manager

Customer Experience



We are presently looking for a Technical Account Manager to oversee the implementation of Gracenote solutions to our customers, as well as provide day-to-day technical account management for key customers. These activities require working with internal cross-functional technical and product groups and external customer business and engineering teams to drive successful delivery of customer engagements. 


In this role you will be:
  • Involved in the full customer lifecycle with a goal to make customers successful and increase revenue and retention.

  • Owning delivery of solutions to customers.

  • The interface with the product delivery teams of our customers.

  • Managing communication in various project phases.

  • The primary technical post-sales contact for key customers.

  • Triaging and managing status of all assigned customer issues.

  • The interface with other Gracenote product, engineering and content teams necessary to solve complex customer issues.

  • Providing various teams with overall health information of the customer base, including indicators to identify at-risk customers, including thorough use of the company’s online sales management tools.

  • Maintaining an excellent technical product knowledge on Gracenote’s video product portfolio.


For this role, we are looking for individuals who have: 

  • B.S. in Business, Information Systems, Computer Science, related field or equivalent work experience.

  • Three years or more of technical account management experience or the equivalent preferred.

  • Strong leadership, communication, project management, organizational and problem-solving skills.

  • Strong sense of ownership and follow-through.

  • Demonstrated ability to manage risk and anticipate problems on behalf of clients and internal teams.

  • Proficiency on working with structured data preferred (including XML),Web-based APIs.

  • Attention to detail and a commitment to excellence and high standards.

  • Occasional travel to client sites, conventions, training locations, etc. 

  • Video and/or entertainment background (would be an advantage).

  • Experience working with remote and dispersed teams is a plus.




As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Queensbury,New York 

Secondary Locations: Remote, CA – Emeryville, FL – Tampa – Oldsmar, 

Travel:  No