North America / United States / IL / Chicago / 1

Technology & Engineering

#: 743999741712063 / 50245356



Job Description

Associate Manager, Product Operations, Chicago/Remote

Do you want to impact the global business and get involved in Innovation strategy? This position will put you in direct partnership with Product Management, Product Marketing, and Client Service – driving our future!

Product Leadership as BASES is looking for an Associate Manager, Product Operations to deploy new platforms to our global teams.  Working on our biggest global initiatives, you will help drive the evolution of our business.

If you thrive in ambiguous situations, are a systems-process thinker, and an “on the ground” leader that can drive action in a matrixed environment, then this might be a great opportunity for you!

What you will do

  • Define people/process changes needed to deliver new platforms –
    • Incorporate global differences in operating models, and recommend best practices
  • Train global teams on inputs/outputs, standards and processes for new products
    • Develop repetitive and scalable solutions to training global teams (i.e., videos, wikis, etc.)
  • Provide in-flight platform support, escalating as needed to other PL functional experts
    • Design and refine support materials and mechanics, consistent with user’s needs
    • Draw insights from support requests, and communicate reco’s to leadership
  • Monitor platform usage to provide insight for Product Management and Marketing
    • Work with quantitative and qualitative information from Client Services in the feedback loop
    • Report insights with a regular cadence, connecting behavioral data to outcomes 

We are looking for people with

  • Proficient in concept and product testing methodologies 
  • Strong technical knowledge of BASES product suite preferred 
  • Technology-driven, software oriented
  • Systems thinker, Analytical, Attention to detail
  • Thrive in ambiguous situations
  • Strong customer service orientation
  • Simple content delivery and structure 
  • Multi-tasking project management 
  • Collaborative leadership
  • Bias for action
  • Experience with data analysis, project management, and software-enabled solutions
  • Bachelor’s degree