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Support and learning resources

Need help using Nielsen and Gracenote solutions and products? Explore our support and learning resources.

Nielsen resources

Client portal

Visit our client portal to find important support and learning resources.

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Training

If you’re looking for training documents, calendars or software materials, please
visit the Nielsen Learning Hub.

View our welcome video, our how-to-guide to get started on the Learning Hub.

For assistance, please contact Learning@Nielsen.com

Nielsen technical support

For technical support, please contact Customer Support.

For Audience Measurement, Ad Intel and Nielsen Tracking Services (NTS):

ProdHelpline@Nielsen.com

For Audio Measurement, Scarborough/PRIME Lingo and Nielsen Planning products:

ClientSupport@Nielsen.com


Customer Support Resources

Need help using Gracenote solutions and products? Explore our support and learning resources here.

Gracenote licensees

Visit our customer development zone to find important resources.

Visit our Community Portal to find support resources or use the self support options below.

TV, movie and music content providers

For general information about how to submit, update, or verify your TV schedules or movie show times, or to register your music data with the Gracenote MusicID recognition service, see Support Resources below. 

Consumers

If you have an issue with your Powered by Gracenote product or service, please contact the maker or service provider. The product or service is managed by the makers or service providers, therefore Gracenote cannot comment on details of their products or their implementation of Gracenote data. They will work with Gracenote to resolve your issue.

Support resources

Audio support

Flexnet/Dev Zone

Gracenote Music

gnsupport@nielsen.com

Sports support

API Explorer

Online Documentation

API Explorer

Online Documentation

Video support

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Gracenote Video

gn.customercare@nielsen.com

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